24/7 Property Management Support
Central Cove’s property management service is structured into specialized teams to provide maximum support for both owners and guests. Our dedicated teams include listings, photography, pricing, and maintenance, ensuring efficient communication and follow-up. Learn more about our expert property management support teams.
- Guest Support Team
Our Guest Support Team provides top-notch assistance for guests from their initial inquiries to their check-in and beyond. Fluent in multiple languages, they are available 24/7 to ensure a seamless guest experience.
- Admin Support Team
Our Admin Support Team takes care of all Airbnb compliance and government regulations, including building access, permits, check-ins and check-outs with the Department of Economic and Taxation (DET), security deposits, and any platform-related issues. They manage the back-end operations of the business to ensure everything runs smoothly.
- Client Support Team
Our Client Support Team is responsible for managing all host-related issues, providing assistance with Owner Stays, and Monthly Statements. They are available to answer any questions and help with renewing permits while also ensuring compliance with Know Your Customer (KYC) regulations.
- Revenue Support Team
Our Revenue Support Team plays a crucial role in maximizing revenue for property owners. They ensure that prices are accurate and optimized throughout the year, using a combination of automated algorithms and manual adjustments. The team adjusts prices based on factors such as demand and supply, with different pricing strategies for different channels like Airbnb and Booking.com. Learn more about our pricing approaches here.
Property Management Support FAQs
When do I get paid and do I get a statement?
On or around the 5th day of each month, our system automatically updates the owner app with the monthly statement, detailing all reservations and payout information from the previous month. Additionally, owners can expect to receive their payouts before the 10th of the same month. Our streamlined process ensures timely and accurate reporting for property owners.
Can I book my own property?
Certainly! As an owner, you can use the app to book your own stay, subject to availability on the calendar. This feature provides flexibility and convenience to owners to enjoy their property while also ensuring it remains available for guests.
